Frequently Asked Questions

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, please refer to our returns policy to determine in eligible for a refund.

How do I clean my handles?

We recommend using warm soapy water. Wiipe over your handles on a reqular basis to keep the suraface clean. Do not use harsh chemicals as this may affect the product finish.

What is the warranty for each product?

We provide a 2 year warrany on all hardware products for defect in materials and workmanship from the date of purchase. The product finish is guranteed for 12 months.

If a product is installed incorrectly or damaged during installation, this is not covered. Any claim for warranty will be at our discretion.

Do you provide samples?

Samples are not currenly available through our store.

Our standard returns policy applies for any standard orders placed.

Shipping Information

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

At this stage, we ship anywhere within Australia. We hope to offer overseas shipping soon!

When will I receive my delivery?

Please allow 10-14 working days for your order to arrive.

Do you offer free shipping?

We provide FREE shipping on all orders $200 and above.

All orders under $200 will incur a standard shipping rate of $12.50.

Shipping is available per indiviual order only.

Still have a question?

Fill out the form below and one of our friendly staff will be in contact ASAP. Look forward to speaking with you soon.